San Diego Self Storage 

Terms of Service

Effective date: 11/12/26

1. About These Terms

Welcome to San Diego Self Storage. These Terms of Service (“Terms”) govern your use of www.sandiegoselfstorage.com, its mobile version, and the website-related digital and telephone services made available by San Diego Self Storage (“SDSS,” “we,” “us,” or “our”).

Our website helps customers learn about our storage facilities, review unit options, inquire about availability, request reservations, and access rental or payment services where available. Facilities marketed under the SDSS name may have separate owners or operators. Your rental agreement identifies the entity responsible for your storage rental.

By using our website, you agree to these Terms. Where required, we will request your affirmative acceptance before you complete a transaction. If you do not agree, please discontinue use of the website. These Terms do not replace a storage rental agreement or override rights that cannot be waived under applicable law.

2. Website Use and Account Security

You must be at least 18 years old and have authority to enter into a binding agreement to make a reservation, enter into a rental agreement, or conduct a transaction through our services. If acting for another person or business, you must be authorized to do so.

You agree to provide accurate, current information and use our services only for lawful purposes and legitimate inquiries or transactions. If you use an online account, protect your login credentials and notify the applicable facility promptly if you suspect unauthorized access. Do not share credentials or attempt to access another customer's account.

3. Reservations and Online Rentals

Unit availability, pricing, and reservation options vary by facility and may change before a reservation or rental is confirmed. Any rate hold, reservation expiration, deposit, or cancellation requirement will be governed by the terms disclosed for that reservation.

A reservation alone does not create a storage tenancy or grant access to a unit. A rental requires completion and acceptance of the applicable rental agreement, any required verification, and required payments. Online rental and payment services may be provided through third-party platforms and may have additional terms.

Unit dimensions and size descriptions are approximate. Facility amenities vary by location. Regular office and gate access hours are listed below. Contact the specific facility to confirm features important to your storage needs.

4. Rental Agreements and Facility Rules

Your storage rental is governed by your signed rental agreement, applicable addenda, facility rules, and applicable law. Those documents address matters such as rent, payment dates, fees, access, permitted storage, insurance or protection requirements where applicable, default, termination, and move-out procedures.

If these website Terms conflict with your rental agreement concerning your storage tenancy, the rental agreement controls, subject to applicable law. General website information and automated responses do not amend your rental agreement or waive its requirements.

Storage rentals have an initial minimum term of one month and renew month to month under the applicable rental agreement unless properly terminated. Rent is payable in advance on the due date stated in your agreement. You remain responsible for timely payment even if you do not receive a statement or reminder.

Storage units are for permitted storage use. Living or sleeping in a unit, unlawful activities, and storing prohibited materials are not permitted. Your agreement contains additional restrictions, including restrictions on food, animal feed, hazardous or flammable materials, firearms, ammunition, lithium batteries, and business or workshop activities. Review the complete list before moving in and obtain any required written approval. Vehicle, boat, or trailer storage may require a separate addendum.

Office hours and gate access hours are different. The following regular schedules apply in Pacific Time. Gate access outside office hours does not mean office staff are available.

Office service and gate access are closed on New Year’s Day, Presidents’ Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. On Christmas Eve and New Year’s Eve, facilities are open for a half day. Hours vary by year and location; contact your facility in advance to confirm office and gate access hours. Access remains subject to your rental agreement and applicable facility rules.

Temperature-controlled units, where offered, do not guarantee constant temperature or humidity; the applicable rental agreement describes the service and its limitations.

5. Pricing Promotions and the 1st Year Price Guarantee

Rates, discounts, and special offers vary by facility, unit, availability, and eligibility. Review the terms of the specific offer before reserving or renting. Any applicable fees and other required charges will be disclosed through the relevant reservation or rental process.

SDSS advertises a 1st Year Price Guarantee. Your applicable rental disclosures identify the maximum monthly rent that may be charged during the first twelve months after your lease date. Introductory or limited-time promotional discounts may expire before that period ends, as disclosed in your agreement. The applicable guarantee and promotional terms are those disclosed for your facility and rental. Review the promotional period, the rate that applies afterward, and any disclosed consequences of default or early termination. Contact the facility if you have questions about how the guarantee applies to your quoted rate. These Terms do not reduce an applicable price guarantee or change an existing rental commitment.

We may revise or discontinue offers prospectively, subject to existing commitments and applicable law. If we identify a material pricing or availability error before completing a transaction, we will notify you and explain the available options rather than charge a different amount without your authorization.

6. Payments AutoPay Refunds and Move-Outs

Payments and fees. Rent is due in advance on the date stated in your rental agreement. Applicable administration fees, late fees, returned-payment charges, cleaning or disposal charges, and other charges are governed by your agreement and applicable law. The administration fee stated in the agreement is nonrefundable, subject to applicable law. Available payment methods and restrictions may depend on account status. If your account is delinquent or subject to lien proceedings, contact the facility directly to confirm the amount due and accepted payment methods; do not assume an online or automated payment is available or sufficient to resolve the matter.

Recurring payments. Recurring card or ACH charges are governed by the payment authorization in your rental agreement and any applicable payment documents. These website Terms alone do not authorize recurring charges. Keep payment information current and contact the facility about failed payments or cancellation of recurring authorization. Canceling AutoPay does not itself terminate your rental or eliminate amounts owed. Suspected billing errors will be reviewed under the applicable agreement and law.

Rent refunds. Under the rental agreement, rent is nonrefundable, and no prorated rent refund is provided when you vacate before the paid-through date, subject to applicable law. The minimum rental term is one month; not placing property in the unit does not itself entitle you to a rent refund. These provisions do not exclude a refund or correction required by law.

Move-out requirements. Give the facility written notice in accordance with your applicable rental agreement and confirm your intended move-out date and paid-through date with facility staff. Follow the agreement's notice-delivery requirements; where it permits notice by email only upon acknowledgment by the owner, obtain that acknowledgment. Do not rely on an AI call or general website inquiry as confirmation that formal notice has been accepted.

At move-out, remove all property and your lock, leave the unit broom clean and free of trash, deliver possession to the facility, and complete and sign the required Check Out Sheet. Amounts owed, required notice, and cleaning or disposal charges remain governed by your agreement and applicable law.

Insurance and protection programs. The rental agreement requires insurance for stored property or participation in the facility's offered protection program as provided in the agreement and applicable addendum. It provides for enrollment in the minimum available protection program if required insurance proof is not supplied within thirty (30) days of signing. Program charges, enrollment, cancellation, limits, exclusions, and claims procedures are governed by those documents and applicable law. The Customer Goods Protection Program is not an insurance policy, and the facility operator is not an insurance company. Do not assume every type of property or loss is covered; review the applicable addendum before selecting a program.

Merchandise returns and refunds, if offered, are subject to the policy disclosed at purchase. Optional services and equipment use may require separate agreements and disclosures, including applicable charges.

7. AI-Assisted Telephone Services

SDSS may use an automated assistant powered by artificial intelligence to answer telephone inquiries and assist with storage information, availability, reservation requests, or routing to facility personnel.

Automated responses may contain errors or may not reflect the most recent account or facility information. Contact facility personnel for questions requiring account verification, interpretation of your rental agreement, billing dispute resolution, or confirmation of a commitment. An AI assistant cannot amend your rental agreement or authorize an exception unless that action is expressly supported by SDSS's approved process and confirmed through the applicable transaction documentation.

You may request to speak with a staff member at any time. If a staff member is unavailable because the office is closed, someone from the office will return your call when office hours resume. Our automated assistant is not an emergency service. For an emergency, call 911.

8. Call Recording Transcription and Analysis

Calls are recorded and transcribed for training and quality assurance. Callers are informed during the call that calls are recorded. We will provide applicable disclosures and obtain any consent required by law before recording or other processing requiring consent begins. Acceptance of these Terms alone does not constitute consent to call recording.

All calls through our telephone system are recorded. If you do not wish to participate in a recorded call, you may discontinue the call and visit the applicable facility in person during office hours.

Authorized SDSS personnel and service providers acting on our behalf may access call information as necessary to provide and support these services, subject to our Privacy Policy and applicable law. Please do not provide passwords, gate access codes, Social Security numbers, or full payment card details to an automated assistant. Use the facility's approved verification and secure payment channels.

9. Communications

If you submit an inquiry or request assistance, we may respond using the contact information you provide, subject to applicable law and your communication preferences. Existing tenants may also receive account and rental communications under the applicable rental agreement and any valid communication authorization. Keep your contact information current and follow your agreement’s written-notice requirements for changes. Statutory notices and formal rental notices remain subject to the agreement and applicable law. Agreement to these Terms is not consent to receive marketing text messages or automated marketing calls. Any program requiring separate consent will obtain that consent through the applicable process.

10. Prohibited Activities

You may not use our website or digital services to:

• Submit fraudulent reservations, payments, or misleading information;

• Impersonate another person or access information without authorization;

• Introduce malware, interfere with service operation, or bypass security controls;

• Harvest customer information or use automated tools to extract website content without authorization, except as permitted by law;

• Reproduce or commercially exploit protected content without permission; or

• Threaten, harass, or otherwise unlawfully misuse our communication services.

We may restrict website or digital-service access for misuse or security reasons, subject to applicable law. Such restrictions do not independently terminate a storage rental or alter lawful tenant access rights.

11. Intellectual Property

Website text, graphics, photographs, logos, and other content belong to SDSS or their respective owners and are protected by applicable intellectual property laws. You may view the website and retain copies of your own reservation and transaction records for personal or authorized business storage purposes. Other use of protected content requires the owner's permission unless permitted by law. Website use does not grant ownership of, or a license to commercially use, any trademark.

Send intellectual property concerns to the contact listed below, identifying the content, its location, your claimed rights, and your contact information. Formal copyright notices should be directed to any designated copyright agent identified by SDSS and comply with applicable requirements.

12. Third-Party Services and Links

Our website may link to third-party websites or use outside providers for rental processing, payments, account access, or communications. Third-party services may be subject to their own terms and privacy notices. We do not control independently operated external websites. Nothing in this section excludes responsibilities SDSS has for its own services or providers under applicable law.

13. Privacy and Accessibility

Our collection and use of personal information are described in our Privacy Policy (https://www.sandiegoselfstorage.com/privacy-policy). Please review it for information about data handling and available privacy choices.

Our Accessibility Statement (https://www.sandiegoselfstorage.com/accessibility-statement) describes our website accessibility efforts and how to report difficulties. If you need assistance accessing information or completing a transaction, contact us or the applicable facility.

14. Website Disclaimers and Liability

To the extent permitted by applicable law, our website and general informational tools are provided “as is” and “as available,” without warranties of uninterrupted availability, error-free operation, or suitability for a particular purpose. We do not guarantee that website or automated information will always be current or complete.

To the extent permitted by applicable law, SDSS is not liable for indirect, incidental, special, or consequential damages arising from use of the website or its general informational tools. This provision does not limit liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be limited. It does not waive consumer rights or replace obligations under a rental agreement.

15. Applicable Law and Changes

These Terms are governed by California law, subject to applicable federal law and any mandatory legal protections that apply to you. If a provision is unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

We may update these Terms and will post the revised version with its effective date. Material changes will receive any additional notice or acceptance required by law. Changes apply prospectively and do not, by themselves, amend an existing rental agreement.

16. Contact Us

For website questions or notices regarding these Terms:

San Diego Self Storage 

10531 Sorrento Valley Road, Suite A 

San Diego, CA 92121-1608 

Telephone: 858-252-4137

Email: mktg.sdss@sandiegoselfstorage.com

Website: https://www.sandiegoselfstorage.com 

For rental, billing, access, or move-out questions, contact the specific facility listed in your rental agreement.